Warranty & Aftercare

We at N&M Restoration stand behind the quality of our work and materials, and we want our customers to feel confident in choosing us for their concrete restoration needs. Therefore, we offer a 100% warranty on all of our concrete restoration services. 

This warranty guarantees that our work will be free from defects in materials and workmanship for a period of one year from the date of completion. If any issues arise during this time due to faulty materials or workmanship, we will promptly repair or replace the affected area at no additional cost to the customer. 

Our commitment to excellence extends beyond the warranty period, and we strive to ensure that our customers are satisfied with our work for years to come. Should any issues arise after the warranty period has ended, we will work with our customers to find a satisfactory solution. 

We understand that concrete restoration projects can be a significant investment, and we want our customers to have peace of mind knowing that they have chosen a reputable and reliable company for the job. Our 100% warranty is a testament to our commitment to quality, and we stand by our work with confidence. 

N&M Restoration, we are proud to offer our customers a 100% warranty on all concrete restoration services. This warranty provides comprehensive coverage for the entire first year following the completion of your project. If any defects in materials or workmanship arise during this period, we will promptly repair or replace the affected area at no cost to you. 

To ensure that you receive the full benefits of this warranty, it is important to submit any warranty claims in a timely manner. Prompt reporting allows us to quickly address any issues and minimize any potential loss or extent of the damage. This also helps to ensure that repairs can be made in a timely fashion, allowing you to resume your normal activities as soon as possible. 

At N&M Restoration, we take our commitment to quality seriously. Our 100% warranty reflects our dedication to providing our customers with the best possible service and results. You can trust us to stand behind our work and ensure that you are completely satisfied with the outcome of your project. 

How to Properly Care for your New Concrete Going Forward… 

After our company has finished and cleaned up your concrete restoration project, it is important to properly care for your newly restored surface to ensure that it remains in good condition for years to come. Here are some tips on how to take care of your concrete: 

1. Avoid heavy traffic for the first 24-48 hours after the restoration project is complete. This allows the concrete to fully cure and harden.
2. Regularly sweep or use a leaf blower to remove debris and dirt from the surface. This will help to prevent scratches and wear on the concrete.
3. Avoid using harsh chemicals or cleaning agents on the surface. Instead, use a mild soap and water solution to clean the surface as needed.
4. Avoid using metal blades or sharp tools to remove ice or snow from the surface during the winter months. Instead, use plastic shovels or a de-icing agent that is safe for use on concrete.
5. Seal the surface every 2-3 years to help protect it from damage due to weather, spills, and stains.
6. Address any spills or stains immediately to prevent them from penetrating the surface. Use a mild cleaning solution and a soft-bristled brush to remove any stains. 

By following these tips, you can help to ensure that your newly restored concrete surface remains in top condition for years to come. If you have any questions or concerns about how to properly care for your concrete surface, please do not hesitate to contact us.

Is RESEALING down the road important? 

Sealing concrete is an important maintenance step because it provides an extra layer of protection against damage from weather, spills, and stains. Concrete is a porous material, meaning that it can absorb liquids and other substances that can cause damage over time. Sealing the surface helps to prevent these substances from penetrating the concrete, which can help to extend the life of the surface and maintain its appearance. 

Sealing concrete also helps to prevent damage from freeze-thaw cycles, which can occur in areas with harsh winters. When water enters the pores of the concrete and then freezes, it expands and can cause cracks and other damage to the surface. Sealing the surface helps to prevent water from entering the pores, which can help to prevent damage from freeze-thaw cycles. 

Additionally, sealing concrete can help to enhance its appearance. It can add a glossy or matte finish to the surface, which can help to make it look more polished and professional. Some sealers can also add a tint or color to the surface, which can be used to enhance the overall aesthetic of the surface. 

Overall, sealing concrete is an important maintenance step that can help to protect the surface from damage and maintain its appearance over time. If you have any questions about the benefits of sealing your concrete surface, please do not hesitate to contact us. 

We offer a secondary warranty for total peace of mind…

At N&M Restoration, we understand that our customers may have different needs and preferences when it comes to warranties for their concrete restoration projects. That is why we offer a secondary warranty with a tiered charging system that allows you to customize your coverage based on your specific needs. 

Our secondary warranty offers additional coverage beyond the standard one-year warranty included with all of our concrete restoration services. With this add-on warranty, you can choose the level of coverage that best suits your needs and budget. 

Here is a breakdown of the tiered charging system: 

• Tier 1: This level of coverage extends the warranty for an additional two years beyond the standard one-year warranty. The cost for this level of coverage is 10% of the total project cost. 
• Tier 2: This level of coverage extends the warranty for an additional three years beyond the standard one-year warranty. The cost for this level of coverage is 15% of the total project cost. 
• Tier 3: This level of coverage extends the warranty for an additional five years beyond the standard one-year warranty. The cost for this level of coverage is 20% of the total project cost 

This add-on warranty covers all defects in materials and workmanship that may arise during the additional warranty period. If any issues arise, we will promptly repair or replace the affected area at no cost to you. 

By choosing our secondary warranty with a tiered charging system, you can customize your coverage to meet your specific needs and budget. If you have any questions about our secondary warranty or would like to add it to your concrete restoration project, please do not hesitate to contact us. 

Terms and Conditions: N&M Restoration:

Terms and Conditions: 

1. Payment Terms: Payment for all services must be made in full upon completion of the project unless otherwise agreed upon in writing by N&M Restoration.
2. Completion Date: N&M Restoration will complete the project in a timely and efficient manner. However, due to unforeseen circumstances, there may be delays in completing the project. N&M Restoration will keep the customer informed of any changes in the estimated completion date. 
3. Warranty: N&M Restoration provides a one-year warranty for all concrete restoration services. This warranty covers defects in materials and workmanship that may arise during the first year after the completion of the project. 
4. Liability: N&M Restoration is not responsible for any damages or injuries that may occur on the customer’s property during the project or after completion of the project. The customer assumes all liability for any damages or injuries that may occur on their property. 
5. Governing Law: This agreement shall be governed by and construed in accordance with the laws of the state in which the project is located. 

Additional Terms for Extended Aftercare Warranty: 

1. Coverage: The extended aftercare warranty covers defects in materials and workmanship that may arise during the additional warranty period, as outlined in the tiered charging system. This warranty is an add-on service that is available at an additional cost.
2. Reporting: The customer must report any issues or defects covered by the extended aftercare warranty to N&M Restoration in a timely manner. Failure to report an issue in a timely manner may result in additional damage and may void the warranty.
3. Repairs: N&M Restoration will promptly repair or replace any areas covered by the extended aftercare warranty that are found to have defects in materials or workmanship during the additional warranty period. Repairs will be made at no cost to the customer.
4. Exclusions: The extended aftercare warranty does not cover damage caused by normal wear and tear, accidents, abuse, misuse, or neglect. It also does not cover damage caused by events beyond N&M Restoration’s control, such as natural disasters or vandalism.
5. Transferability: The extended aftercare warranty is non-transferable and is only valid for the original customer who purchased the warranty. 

By purchasing the extended aftercare warranty, the customer agrees to the terms and conditions outlined in this agreement. If you have any questions about the terms and conditions or the extended aftercare warranty, please contact N&M Restoration. 

Can you also write me a reporting and repair process that we can put into place to keep all repair and warranty work separate from our daily ongoing new jobs and place them in a secondary setup for our warranty department? 

Certainly! Here’s an example reporting and repair process for N&M Restoration to keep all repair and warranty work separate from ongoing new jobs: 

1. Reporting Process: 

• Customers should report any issues or defects covered by the warranty to N&M Restoration as soon as possible. 
• Customers can report issues or defects by phone, email, or through the company’s website. 
• When reporting an issue, customers should provide their contact information, project information, and a detailed description of the issue or defect. 

2. Evaluation and Assessment: 

• Upon receipt of a warranty claim, N&M Restoration will evaluate and assess the issue or defect to determine if it is covered under the warranty. 
• If the issue or defect is covered under the warranty, N&M Restoration will schedule a repair or replacement as soon as possible. 

3. Repair and Replacement: 

• N&M Restoration will schedule the repair or replacement at a time that is convenient for the customer. 
• The repair or replacement will be performed by N&M Restoration’s warranty department, which is separate from the company’s ongoing new jobs. 
• The warranty department will complete the repair or replacement as quickly and efficiently as possible while ensuring quality workmanship. 

4. Communication: 

• N&M Restoration will communicate with the customer throughout the entire repair or replacement process, providing regular updates and answering any questions or concerns the customer may have. 
• Once the repair or replacement is complete, N&M Restoration will inform the customer and provide any necessary documentation for the warranty claim. 

By having a separate warranty department, N&M Restoration can ensure that all warranty work is prioritized and completed promptly, without interfering with ongoing new jobs. This process also allows for clear communication and documentation between N&M Restoration and the customer throughout the repair or replacement process.